Contact
Contact
Contact us! We are looking forward to hearing from you.
Most questions from the different areas are already explained below. If you still have a question, please feel free to contact us:
Email: support@williamwalker.de
Phone: +49 (0) 40 537998750
Customer service
Here you can always contact us with questions about your order and the online store.
News and worth knowing
We try to keep you informed about interesting and exciting developments around William Walker and beyond. Here is an overview of everything you need to know.
Dealer inquiries
You run a specialty store or online store for high-quality dog accessories and would like to list our products? Let's talk.
Social media cooperations aka #friendsofwilliam
Here you can always get in touch with questions about your order and the online store.
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Frequently asked questions
Which countries does William Walker ship to?
We ship worldwide to all countries. Detailed information about shipping conditions can be found here.
What does shipping cost?
We offer free worldwide shipping for orders over €149. Shipping costs for orders below €149 vary depending on the shipping country and chosen shipping method. You can find an overview of shipping costs and delivery times here.
What are the rules for exchanges and returns?
To let you personally experience the quality of our products, we offer a 14-day return policy. For a hassle-free and smooth return process, we have a returns portal available for you. Here, you can obtain a prepaid return label for a fee. Alternatively, returns can also be made with a shipping service of your choice. If you wish to exchange a product, simply reorder the new item and return the other product via the returns portal.
